This Privacy Policy explains how ESS collects and uses your personal information when you use our website, make an enquiry or apply for energy-efficiency funding. It also explains your rights in relation to your personal information.

ESS is a trading name for services provided Energy Saving Services LTD (Company No. 13993184) in partnership with D A Building and Roofing Ltd (Company No. 12346047).

Our registered address is Fourth & Fifth Floors, 14-15 Lower Grosvenor Place, London, England, SW1W 0EX.

If you have any questions about this Privacy Policy or how we use your personal information, you can contact us at support@ess.solar.

What information we collect

We may collect personal information when you contact us, request a callback or complete an eligibility form on our website.

Depending on the form you complete, this may include:

• your first and last name;

• your email address;

• your telephone number;

• information you include in a message to us;

• information about your household income; and

• information about whether your household receives certain benefits.

Please only provide information that is relevant to your enquiry or application.

How we use your information

We use the information you provide to:

• respond to your enquiry or callback request;

• assess your potential eligibility for available energy-efficiency funding;

• contact you about your enquiry or application;

• progress your application where appropriate;

• arrange surveys, assessments or installation activity where applicable;

• provide customer service and communicate with you during the process; and

• maintain appropriate records relating to enquiries, applications and services we provide.

We will not use the information submitted through these forms to send you unrelated marketing communications unless we have an appropriate legal basis to do so.

Our lawful basis for using your information

Under UK data protection law, we need a lawful basis for collecting and using your personal information.

Depending on why you contact us and the stage your enquiry or application has reached, we may process your information where it is necessary to take steps at your request in connection with the services you are enquiring about, or where we have a legitimate interest in responding to enquiries and administering our services.

Where we rely on legitimate interests, we consider whether our interests are proportionate and whether they affect your rights and freedoms.

How we receive your information

Most of the personal information covered by this Privacy Policy is provided directly by you, including when you:

• complete our contact form;

• complete our eligibility form;

• contact us by email or telephone; or

• communicate with us as part of an enquiry, assessment, application or installation.

How your information is stored and processed

Forms submitted through this website are processed using Squarespace. Form submissions are also sent to our sales@ess.solar email address so that our team can respond to your enquiry or application.

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

We may use third-party service providers where necessary to operate our website, communications or services.

Who we may share your information with

Where necessary to deal with your enquiry, assess eligibility, process an application or provide services, we may share relevant personal information with organisations involved in delivering or administering the service.

This may include service providers acting on our behalf and organisations involved in the assessment, funding or delivery of energy-efficiency measures.

We will only share personal information where there is an appropriate reason to do so and will limit the information shared to what is reasonably necessary.

How long we keep your information

We generally keep personal information collected in connection with an application or enquiry under the scheme until the scheme has ended. This allows us to manage enquiries and applications, provide our services and maintain appropriate records throughout the scheme.

In some circumstances, we may need to keep certain information for longer where required for legal, regulatory, accounting or reporting purposes.

When personal information is no longer required, we will securely delete or dispose of it.

Your data protection rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:

• ask us for copies of your personal information;

• ask us to correct information you believe is inaccurate or incomplete;

• ask us to erase your personal information in certain circumstances;

• ask us to restrict the processing of your personal information in certain circumstances;

• object to the processing of your personal information in certain circumstances; and

• ask for your information to be transferred to you or another organisation in certain circumstances.

Not all of these rights apply in every situation.

If you would like to exercise any of these rights, contact us at support@ess.solar.

Complaints

If you have concerns about how we use your personal information, please contact us in the first instance at support@ess.solar so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

You can find more information about your rights and how to make a complaint on the Information Commissioner's Office website.

Cookies and website analytics

Our website may use cookies and similar technologies that are necessary for the website to operate.

If we introduce analytics or other non-essential technologies, such as Google Analytics, we will update our cookie and privacy information as appropriate and obtain consent where required.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example if the way we use personal information changes. The latest version will be published on this page with the date it was last updated.